Frequently Asked Questions

  • We design for calm and longevity: balanced proportions, dense absorbent weaves, secure hems, and finishes that stay soft wash after wash. Our production runs are small and tightly controlled for consistency.
  • Wash at low to medium temperatures with a mild detergent, avoid fabric softeners (they coat fibers), and tumble dry low or line dry. Detailed steps live in our Care Guide.
  • Our textiles are woven and finished in Portugal with partners who share our quality and environmental standards.
  • Orders are typically processed within 1–2 business days. Delivery estimates and carriers vary by destination; see Shipping & Returns for region-specific details.
  • Unused items in original condition can be returned within 30 days. Start a return via Shipping & Returns. Final-sale items aren’t eligible.
  • A small amount can occur during the first few washes with any high-pile cotton. It settles quickly—avoid softeners, wash alone the first couple cycles, and clean the dryer filter regularly.
  • Bath Sheet for full wrap and maximum absorbency; Bath Towel for a classic size; Hand Towel for sink-side; Face Cloth for daily cleansing. Product pages list exact dimensions.
  • We use considered dyes and low-impact finishes that meet strict standards for everyday skin contact. See Behind the Fabric for more.
  • Unless stated otherwise, one promotion applies per order and some discounted sets are excluded. Newsletter subscribers occasionally receive early access or private offers.
  • We restock in small, planned runs to maintain consistency. If a color/size is out of stock, use “Notify me” on the product page and we’ll email as soon as it’s back.

Still need help? Contact us and we’ll get back shortly.